Refund policy

Refund Policy

At Nabtop Beauty, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, we offer a hassle-free refund policy. Here are the details:

1. Timeframe: You may return the item(s) for a refund or exchange within 30 days of purchase, as long as the item(s) are unopened and in their original packaging.

2. Refund Process: To initiate a refund, please contact our customer service team and provide your order number, the reason for the return, and any relevant information. We will provide you with a return label and instructions on how to ship the item(s) back to us. Once we receive the returned item(s), we will process the refund within 7 business days.

3. Shipping Costs: We will cover the cost of shipping for the return of the item(s) only if the item(s) are defective or if we made an error in your order. Otherwise, you will be responsible for the cost of shipping the item(s) back to us.

4. Refund Amount: We will refund the full purchase price of the item(s), including any taxes and shipping fees that you paid, minus any applicable restocking fees as specified on our website.

5. Payment Refunds: Refunds will be issued to the original method of payment that was used for the purchase.

6. Exchanges: If you would like to exchange the item(s) for a different item, please contact our customer service team to initiate the exchange process. We will provide you with instructions on how to return the original item(s) and how to place a new order for the replacement item.

Thank you for shopping with us. If you have any questions or concerns about our refund policy, please contact us and we will be happy to assist you.